RentInno - Terms & Conditions

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

These Terms & Conditions ("Terms") govern your access and use of our Equipment Rental Management Software-as-a-Service (SaaS) platform. By using our services, you agree to be bound by these Terms.

1. Definitions

For clarity and ease of understanding, the following terms used throughout this Agreement are defined as follows:

• "Service": The RentInno software platform, including all applications, modules, features, APIs, tools, content, and any updates or improvements made available by RentInno.
• "User" or "You": Any individual or legal entity accessing or using the Service, including administrators, staff members, or authorized representatives.
• "Account": A registered user profile created to access and use the RentInno Service, tied to login credentials and associated data.
• "Customer Data": Any information, documents, or content uploaded, entered, transmitted, or generated through use of the Service by the User, including business data, rental information, customer records, and related metadata.
• "Agreement": These Terms & Conditions, along with our Privacy Policy, and any additional documentation or agreements expressly referenced herein.
• "Subscription Plan": A designated tier of Service access based on features, limitations, pricing, and duration (e.g., Free Plan, Trial Plan, Paid Plan).
• "Content": Any materials provided through the Service by RentInno or its licensors, including but not limited to text, images, documentation, templates, workflows, or other resources.
• "Third Party Services": Any software, platform, or service not operated by RentInno but integrated with or used in conjunction with the Service.

These definitions shall apply equally to the singular and plural forms and any use of these terms in headings is for convenience only and does not affect their interpretation.

2. Account Registration

To access and use the Service, you must create an Account by completing the registration process. By registering an Account, you agree to the following conditions:

• Eligibility: You must be at least 18 years old and have the legal authority to enter into a binding agreement. If you are registering on behalf of a business or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms.
• Accurate Information: You must provide complete, accurate, and up-to-date information during the registration process and maintain the accuracy of such information throughout your use of the Service.
• Account Security: You are responsible for safeguarding your login credentials and for any activities or actions under your Account. You must promptly notify us of any unauthorized access or use of your Account.
• Single Account: Each user or entity may only create one Account unless expressly authorized by RentInno. We reserve the right to review and consolidate multiple Accounts or deactivate accounts that violate this condition.
• Account Verification: We may request verification of your identity, business details, or other registration information at any time. Failure to comply may result in suspension or termination of your Account.
• Account Responsibility: You are solely responsible for all activity occurring under your Account, including that of any authorized users linked to your Account. You agree to monitor usage and ensure compliance with these Terms by all users associated with your Account.

We reserve the right to deny, suspend, or terminate any Account at our sole discretion if we believe you have violated these Terms, provided false information, or are engaged in activity that may harm the Service, other users, or our reputation.

3. Subscription, Billing, and Payment

• Free and Paid Plans: RentInno currently offers a Free Plan with limitations. Additional paid Subscription Plans with enhanced features may be introduced in future phases. All plans are subject to change, and RentInno reserves the right to modify or discontinue any plan at its discretion.
• Subscription Activation: Access to paid plans (when launched) will require payment of the applicable fees. You will be billed in advance on a recurring basis (e.g., monthly or annually), as specified during the subscription process.
• Billing Cycle: Your billing cycle begins on the day of plan activation and recurs based on the chosen term. Any changes to your plan will take effect at the next billing cycle unless otherwise agreed.
• Price Changes: RentInno reserves the right to modify subscription fees at any time. We will provide advance notice in accordance with applicable laws and your subscription plan. Continued use of the Service after a price change constitutes agreement to the new pricing.
• Failed Payments: If your payment method fails or your account becomes delinquent, we may suspend or restrict your access to the Service until full payment is received. Persistent non-payment may result in termination.
• Taxes: You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities in your jurisdiction.
• Refund Policy: All payments are non-refundable. However, if RentInno terminates your subscription without cause before the end of the prepaid term, you may be entitled to a prorated refund for the unused portion of the subscription period. No refunds will be issued if you terminate the subscription yourself, fail to use the Service, or are terminated due to a breach of these Terms.
• Upgrade/Downgrade: Feature availability varies by plan. You may upgrade or downgrade your plan when additional options are available. Plan changes will apply at the end of the current billing cycle, unless otherwise specified

3.1 Pricing

Our pricing is published on the RentInno website and may vary depending on the selected service plan, usage volume, or optional add-ons.

• All prices are listed in the applicable currency and are exclusive of applicable taxes, duties, and charges unless stated otherwise.
• Pricing is subject to change with at least 30 days notice.
• Promotional rates, discounts, or credits are offered at our sole discretion and may be time-limited.
• Any change in your plan or usage may affect billing. Upgrades are billed at a prorated rate; downgrades take effect at the next billing cycle.

We may offer custom enterprise pricing or volume-based discounts on request. For additional information, please contact our support team or refer to the Pricing page on our website.

3.2 Service Plans and Free Plan

We may offer Free Trials. Trials expire after a set period, after which services are suspended unless upgraded to a paid plan. We reserve the right to withdraw trials at any time.

Service plans are described on our Pricing Page and are subject to change with at least 30 days notice. Feature availability may vary by plan.

Free Plan

We may offer a Free Plan with limited features and usage allowances. The Free Plan is provided at our sole discretion and may be modified, limited, or discontinued at any time with a prior notice.

We reserve the right to:

• Limit access to certain features, storage, users, or integrations.
• Place restrictions on usage to prevent abuse or misuse.
• Offer the Free Plan only to specific users, geographies, or use cases.
• Discontinue the Free Plan entirely or convert users to a paid plan with appropriate notice.

We may delete inactive Free Plan accounts after a prolonged period of inactivity (e.g., 60 days) with or without notice.

Use of the Free Plan is subject to all other provisions of these Terms.

Trials

We may offer free or discounted trial access to our Service for evaluation purposes. Trial periods will be specified at the time of signup and typically last for a limited time as indicated on our website or in your account.

By signing up for a trial, you agree to the following conditions:

• You may only use the trial once per company or entity, unless otherwise authorized.
• We may request verification of eligibility or deny trials at our discretion.
• At the end of the trial period, access to the Service may be suspended unless you upgrade to a paid plan.
• We may delete any data stored during a trial period after 30 days of trial expiration unless you subscribe to a paid plan.
• If your trial expires without upgrade, you may lose access to your data and any configurations or customizations made during the trial period.

Trials are provided “as is” without warranties or support guarantees, and we reserve the right to terminate or change the terms of any trial without notice.

3.3 Access to the Services and Duration of Service Plans

You are granted access to the RentInno platform and its features based on your selected service plan. Access begins when you complete your registration or payment process, whichever applies.

• Access to the Free Plan begins upon activation and may be limited or revoked at any time at our discretion.
• Access to Trial Plans starts on the date of activation and continues for the specified trial duration unless converted to a paid plan.
• Access to Paid Plans begins upon receipt of payment and continues for the agreed-upon billing cycle (monthly or annually), unless otherwise stated.

We reserve the right to modify or restrict access to the Service based on your plan tier and usage limits. You are responsible for ensuring your usage aligns with your subscription entitlements.

If your plan is downgraded, upgraded, or canceled, certain features may be altered or removed. Upon termination or non-renewal, access will be disabled and any stored data may be permanently deleted, subject to applicable retention laws and our Data Policy.

3.4 Payment

All payments for RentInno services must be made in accordance with the billing terms stated at the time of purchase or in your invoice.

• Payments must be made using accepted payment methods, such as credit/debit cards or approved third-party processors (e.g., Stripe).
• All fees are non-refundable except as required by law or explicitly stated in a separate agreement.
• You are responsible for keeping your billing information current. Failed transactions may result in suspension of access.
• Taxes, levies, or duties imposed by authorities are your responsibility and will be added to your invoice where applicable.
• We may use third-party billing providers. Their terms and conditions may also apply to your payments.
• Late payments may result in service interruption or additional collection efforts.

4. Use and Misuse

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for your conduct and for all data, content, and activity that occurs under your account.

Examples of acceptable use include:

• Managing your equipment rental business as intended by the platform.
• Accessing the Service using authorized methods and credentials.
• Keeping your usage within the limits set by your chosen plan.

Prohibited Use

You must not:

• Use the Service for any illegal, fraudulent, or unauthorized purpose, including violating local, national, or international laws.
• Interfere with, damage, or disrupt the Service, its systems, or networks.
• Upload or distribute malicious code, malware, or other harmful content.
• Attempt to reverse-engineer, scrape, or extract data from the platform.
• Misuse the Service by circumventing usage limits or abusing trial/free plan privileges.
• Allow unauthorized third parties to use your account or credentials.
• Use the platform in a way that creates a security risk or affects the integrity of the Service.

Violations may result in account suspension or termination without notice.

5. Intellectual Property Rights

You agree not to:

• Use the Service for any illegal, fraudulent, or unauthorized purpose, including violating local, national, or international laws and regulations.
• Interfere with or disrupt the Service or servers, including spamming, overloading, or conducting denial-of-service attacks.
• Upload, transmit, or distribute viruses, worms, malware, spyware, or any code that is destructive or intrusive.
• Access, probe, or test the vulnerability of any RentInno system or network without prior written consent.
• Attempt to reverse-engineer, decompile, duplicate, or create derivative works based on any part of the Service.
• Infringe on any third-party intellectual property, privacy, or data protection rights.
• Share login credentials with unauthorized users or allow third parties to access the Service using your credentials.
• Use automated systems, bots, or scripts to access or extract data from the Service.
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.

Violation of any of these restrictions may result in suspension or termination of your account without notice.

6. Confidentiality

Obligations

• The receiving party shall use the confidential information solely to fulfill its obligations under these Terms.
• Confidential information shall only be disclosed to employees, agents, or subcontractors who have a legitimate need to know and are bound by confidentiality obligations no less protective than those in this section.
• Each party will exercise the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable standard of care.

Exclusions

Confidential information does not include information that:

• Was publicly known at the time of disclosure or becomes publicly known through no fault of the receiving party;
• Was in the receiving party’s possession before disclosure without restriction;
• Is disclosed to the receiving party by a third party lawfully and without confidentiality obligations;
• Is independently developed by the receiving party without use of or reference to the disclosing party’s confidential information.

Return or Destruction

Upon termination or expiration of this Agreement, or upon the disclosing party’s request, the receiving party must promptly return or securely destroy all confidential information and certify such return or destruction in writing, unless retention is required by applicable law or regulation.

These confidentiality obligations survive termination of the Agreement for a period of two (2) years, or as long as the confidential information remains proprietary, whichever is longer.

RentInno and all content, features, and functionality are owned by RentInno or its licensors. You are granted a non-exclusive, non-transferable license to use the Service only as permitted by your subscription.

7. Privacy and Data Protection

We are committed to protecting your privacy and handling your data responsibly and transparently. Our data practices comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and other relevant regulations.

• We collect, use, and store your data only as necessary to provide and improve the Service, comply with legal obligations, and support our business operations.
• We do not sell or rent your personal data to third parties. We only share data with subprocessors or service providers under strict confidentiality agreements and only to the extent necessary to operate the platform.
• We implement technical and organizational safeguards to protect your data, including encryption, access controls, and regular audits.
• You have the right to request access, correction, deletion, or portability of your personal data. You may also object to or restrict certain processing activities.
• If you are a resident of the EU, EEA, UK, or other jurisdiction with enhanced privacy rights, additional protections and options may apply as described in our Privacy Policy.
• If we become aware of a data breach involving your information, we will notify you without undue delay, in accordance with applicable laws.

7.1 Customer Data

You retain ownership of all Customer Data you submit or upload while using the Service. By using the Service, you grant RentInno a non-exclusive, limited license to access, store, process, and transmit Customer Data solely as required to provide and improve the Service, ensure compliance with these Terms, and fulfill legal obligations.

We implement reasonable technical and organizational measures to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

You are solely responsible for:

• The accuracy, legality, and reliability of Customer Data.
• Obtaining necessary permissions and rights to use and share such data.

If you stop using the Service or your account is terminated, Customer Data will be retained for up to 30 days, after which it may be permanently deleted unless otherwise required by law or agreed upon in writing.

We may aggregate and anonymize Customer Data for internal analysis, performance optimization, and product improvement, but such usage will not reveal your identity or sensitive information.

Refer to our Privacy Policy for further details on data handling and protection practices.

We comply with applicable data protection laws, including GDPR for EU residents. We do not sell or share your Customer Data. Refer to our [Privacy Policy] for full details.

8. Availability, Maintenance, Backups, and Support

Support

We aim to provide helpful and responsive customer support to assist you in using RentInno effectively.

• Basic Support: Included with all plans and available via email during standard business hours (Monday–Friday, excluding public holidays).
• Priority Support: May be available with higher-tier or enterprise plans and includes faster response times, extended support hours, and access to a dedicated account representative.
• Support Scope: Support includes assistance with platform usage, feature guidance, and incident reporting. It does not include custom development, third-party integrations, or training unless specified.

Response times may vary based on the severity of the issue and your subscription level. We make reasonable efforts to resolve all inquiries promptly.

Availability

We aim to provide reliable access to the RentInno platform and maintain a high level of service performance.

• We are committed to maintaining the uptime for the Service, excluding scheduled maintenance windows, force majeure events, or issues beyond our reasonable control such as internet outages or third-party service disruptions.
• We do not guarantee uninterrupted or error-free access to the Service.

Maintenance

We regularly maintain and upgrade the Service to enhance performance, security, and reliability.

• Scheduled Maintenance: We typically schedule maintenance outside of peak hours and provide at least 24 hours notice via the platform or email.
• Emergency Maintenance: We may perform urgent maintenance at any time without prior notice if necessary to prevent disruptions, fix security vulnerabilities, or address critical issues.
• You acknowledge that maintenance may temporarily affect the availability of the Service and agree that RentInno is not liable for any resulting downtime or data loss.

Backups

• We regularly back up customer data for disaster recovery purposes.
• Backup frequency, retention duration, and restoration processes may vary depending on the service plan.
• While we take reasonable steps to preserve and recover data, RentInno is not liable for any loss of data.

Support

• Basic support is available via email during business hours.
• Enhanced support, including SLAs, may be available to customers on higher-tier plans.

9. Additional Features, Custom Features, and Additional Work

We may offer optional additional features, modules, or services that are not included in the standard service plans. These may include integrations, white-labeled interfaces, advanced reporting tools, or custom workflows. Access to these features may require additional fees, separate agreements, or activation steps.

If you request a custom feature or enhancement:

• You must provide clear written requirements.
• We may provide a separate proposal, timeline, and pricing estimate.
• All custom development work remains the intellectual property of RentInno unless otherwise agreed in writing.

Custom features are provided “as is” and may not be eligible for future updates or support unless included in a service-level agreement (SLA).

Additional Work

We may agree to perform additional work or services outside the scope of the standard subscription or service plan, including consulting, onboarding, training, or custom integrations. Any such additional work must be agreed to in writing, including scope, deliverables, timelines, and payment terms.

• Unless otherwise agreed, all additional work will be billed separately based on our standard hourly or project-based rates.
• Work product from additional services remains the intellectual property of RentInno unless expressly transferred in writing.
• Delivery timelines are estimates and may be subject to change based on client responsiveness or evolving requirements.

RentInno reserves the right to decline or postpone additional work requests based on availability, feasibility, or alignment with our platform roadmap.

10. Term and Termination

Term

These Terms come into effect on the Effective Date and remain in force for as long as you continue to use the Service or maintain an active account.

Each service plan is valid for its stated term (monthly, annually, or otherwise defined). Unless canceled in accordance with these Terms, your subscription will automatically renew for successive terms of equal length.

Termination by You

You may terminate your account and cease using the Service at any time by submitting written notice or using the account cancellation functionality (if available). Any outstanding amounts will remain due and payable unless otherwise waived by RentInno.

Refunds for unused time within a billing cycle are not provided. All fees are non-refundable unless required by law or explicitly agreed upon in writing. We do not offer prorated refunds for partial periods of service or for unused features.

Termination by RentInno

We may suspend or terminate your access to the Service immediately if you:

• Breach these Terms;
• Fail to pay any applicable fees;
• Engage in fraudulent, abusive, or illegal activity;
• Violate applicable laws or third-party rights;
• Cause disruption or risk to the Service or its users.

We will make reasonable efforts to notify you prior to suspension or termination unless the circumstances require immediate action.

Post-Termination

Upon termination:

• Your access to the Service will be revoked;
• All licenses and rights granted under these Terms will cease;
• Customer Data may be permanently deleted after 30 days unless required to be retained by law.

Termination does not relieve you of any obligation to pay outstanding fees, and all sections that by their nature should survive termination will continue to apply.

You may cancel your subscription at any time. We may suspend or terminate your account for breach of these Terms or non-payment.

On termination, your access is revoked and data may be deleted after 30 days unless legally required to retain it.

11. Disclaimers

• As-Is Basis: The RentInno Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, RentInno disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• No Guarantee of Results: RentInno does not warrant that the Service will meet your specific requirements, achieve any intended results, or operate uninterrupted, timely, secure, or error-free. Any reliance on the Service is at your own risk.
• Availability and Modifications: RentInno makes no guarantees regarding uptime or availability and reserves the right to modify or discontinue the Service (or any part thereof) at any time without notice.
• Third-Party Services: RentInno disclaims any liability for services, content, or actions of any third-party services that may be integrated with or accessed through the platform. Your use of such third-party services is governed solely by the terms and policies of those providers.
• Beta Features: Features marked as “beta,” “experimental,” or similar designations may be incomplete, contain errors, or undergo changes. RentInno does not provide any warranties regarding such features and disclaims liability for their performance or outcomes.

Your use of the Service acknowledges and agrees to these disclaimers. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you to the extent prohibited by law.

11.1 Liability

To the maximum extent permitted by law, RentInno shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, even if advised of the possibility of such damages.

Our total cumulative liability for any claim arising out of or relating to these Terms, whether in contract, tort, or otherwise, shall not exceed the amount paid by you to RentInno for the Service during the two (2) months immediately preceding the event giving rise to the claim.

We shall not be liable for:

• Any errors or interruptions in the Service;
• Your inability to access or use the Service;
• Unauthorized access to or alteration of your transmissions or data;
• Third-party content, services, or links accessed through the platform;
• Issues arising from use of the Service in violation of these Terms or applicable law.

You acknowledge that the limitations set forth in this section are a fundamental part of the agreement and that the Service would not be provided without such limitations.

12. Limitation of Liability

To the maximum extent permitted by applicable law, RentInno and its affiliates, officers, directors, employees, agents, licensors, or service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, business interruption, loss of data, or other intangible losses, arising out of or related to your access to, use of, or inability to use the Service.

This limitation of liability applies regardless of the legal theory (contract, tort, or otherwise) upon which the claim is based, even if RentInno has been advised of the possibility of such damages.

Nothing in these Terms shall exclude or limit liability to the extent such exclusion or limitation is not permitted by applicable law. If any part of this limitation is found to be unenforceable under applicable law, the remainder shall remain in full force and effect.

12.1 Events Beyond Our Control

RentInno shall not be liable or responsible for any failure or delay in the performance of its obligations under these Terms that is caused by events outside its reasonable control ("Force Majeure Events").

Such events may include, but are not limited to:

• Natural disasters (e.g., earthquakes, floods, hurricanes),
• Fires, explosions,
• Pandemics or epidemics,
• Acts of war, terrorism, or civil unrest,
• Labor strikes, lockouts, or other industrial disputes,
• Failures of utilities, telecommunications, hosting, or internet services,
• Government orders, embargoes, or changes in law.

During the duration of a Force Majeure Event, RentInno’s obligations under these Terms will be suspended. We will take reasonable steps to resume performance as soon as reasonably possible.

If such Force Majeure Event continues for more than 30 consecutive days and materially affects the performance of either party, either party may terminate this Agreement with written notice. shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is due to causes beyond its reasonable control.

Either party may terminate the Agreement if the force majeure event continues for more than 30 consecutive days and significantly affects the ability to perform contractual obligations.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms, including the validity, interpretation, breach, or termination thereof, shall be subject to the exclusive jurisdiction of the courts located in Madurai, Tamil nadu, India, and you hereby consent to the personal jurisdiction and venue of such courts.

In the event of a dispute, the parties agree to first attempt to resolve the matter amicably through mutual negotiation. If resolution cannot be reached within thirty (30) days, either party may seek formal resolution through the courts as outlined above.

14. Changes to These Terms

We reserve the right to amend, update, or modify these Terms at any time at our discretion. Any material changes will be communicated to you via email or prominent notice through the Service at least 30 days prior to becoming effective. Non-material changes may be made without specific notice but will be reflected in the updated Terms posted on our website.

Your continued use of the Service after any updates constitutes acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Service and may terminate your account in accordance with Section 10.

No amendments or modifications to these Terms will be binding unless in writing and published by RentInno or signed by an authorized representative of RentInno.

We reserve the right to amend, update, or modify these Terms at any time at our discretion. Any such changes will become effective upon the earlier of:

• Your continued use of the Service after the changes are posted on our website or communicated to you via email or in-app notification; or
• 30 days after the revised Terms are made available to you.

We recommend that you review the Terms regularly to ensure you are aware of any updates. If you do not agree to the amended Terms, you must stop using the Service and may terminate your account in accordance with Section 10.

15. Contact

For questions, concerns, or legal notices, contact:

Email: support@rentinno.com

Address: 6th floor, MIG-341, 80 Feet Rd, Anna Nagar, Madurai, Tamil Nadu 625020

16. Miscellaneous

Entire Agreement

These Terms, including any referenced documents (e.g., Privacy Policy), constitute the entire agreement between you and RentInno and supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter herein.

No Waiver

No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right.

Severability

If any provision of these Terms is found to be unenforceable, the remainder will remain in full force and effect.

Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from RentInno. We may assign or transfer our obligations without restriction.

Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and RentInno.

Third-Party Rights

These Terms do not confer any rights or remedies upon any person or entity other than you and RentInno, except as expressly stated.

Governing Language

These Terms have been prepared in English, which shall be the governing language. Any translations are provided for convenience only and shall not affect the interpretation of the Terms.